Remote Services
Comprehensive remote services via our Global Support Center
We are always available, providing you with 24/7 remote services to assist your local teams. These remote services are delivered through our Global Support Center, which uses a state-of-the-art ticketing system with clear and dedicated escalation workflows. With the support of various reporting technologies, we guarantee the fastest response and resolution times to improve your system availability.
We help resolve incidents and implement software updates and patches. We also offer remote operational services such as status monitoring, cybersecurity vulnerability monitoring, and our Vision Encoding automated bag tag identification solution. We also address and implement configuration changes.
Enhanced support for airports and operators
Our remote services support airports with their baggage handling systems as well as ports, and air cargo operators throughout the entire life cycle of the following systems:
- IT and network infrastructures
- High level control
- Automation
- Smart maintenance services
- Sorter
- Early bag stores
Every ticket is constantly monitored and recorded, allowing for efficient information gathering and statistical analysis. This is an effective way to aggregate knowledge from ticket resolution history and troubleshooting activities and enables us to offer preventive reporting to customers who are using similar systems.